What’s a printable?
A printable is a design offered as a downloadable, digital file. The customer handles the printing of the file and is able to use/print it however & often they’d like. LMP offers party & event printables as well as planner printables and printable wall art.
How will I receive my files?
All files are available for download after purchasing. You’ll receive an email with the link to download your files. You can also view/download your files from the ‘Downloads’ section of your account.
My payment has processed but my order is “On Hold.” When will be my files/order be available?
If your order doesn’t change from “On Hold” to “Completed” within an hour of purchasing, please contact me via email at: email@example.com. The system places certain orders on hold which need to be manually processed on my end. (I am working on troubleshooting this issue & am very sorry for any inconvenience!)
How long will my downloads be available?
Downloads never expire & will always be available to you. You can view them in the ‘downloads’ section of your account.
Do I need to setup an account to purchase?
No, but it is suggested! With an account you are able to view your order history & download your files.
I forgot my password & cannot login. Am I able to reset it?
Yes! Please click the “Lost your password?” link on the login page & follow the instructions. If you’ve forgotten your email & password, please email firstname.lastname@example.org & I can reset your account for you! Please expect up to 24 hours to receive a response!
How am I able to use clipart files?
All clipart products are available for personal & commercial use. While they are FREE for personal use, a license is required for most commercial use. You are able to sell up to 25 units of (3) projects without a license, and with credit given to shop. CREDIT is REQUIRED! For extended commercial use & more info, please click here.
For commercial use, how can I sell the artwork?
Clipart can ONLY be used to create physical items for sale. Selling the original file is strictly prohibited. You can incorporate the artwork into other designs or sell as-is as physical items, such as die-cuts & planner stickers. Click here for more info!
Do you offer custom Little Magic Girls & other clipart/designs?
Yes! Please message me at email@example.com with your ideas! (Please expect up to 24 hours to receive a response.) You can also check out my patreon for custom girls & exclusive clipart/design resources!
Do you offer physical items/printed items?
Yes, I am slowly expanding into physical stationery products & t-shirts! You can find them here.
Do you offer international shipping?
Digital products can be ordered from anywhere in the world! For physical items, I currently do not accept orders outside of the U.S. (for now!)
Can I order t-shirts & stationery items together?
Yes but please note; T-shirts are fulfilled & shipped from a seperate location than stationery. If ordered together, t-shirts will be shipped separately from stationery & you will receive 2 separate packages.
What are my shipping costs?
The flat rate fee for shipping stationery items is $4. The flat rate fee for shipping t-shirts is $4. (extra $2 for each additional t-shirt) If t-shirts & stationery are ordered together, both shipping costs will be combined & start at $8.)
When will my order ship?
Stationery items will be shipped 2-5 business days from purchasing. Once shipped, please allow 2-5 business days to receive your items. T-shirts will be shipped 2-7 business days from purchasing. Once shipped, please allow 3-5 business days to receive your items.
Can I cancel my order?
If you’d like to cancel your order for physical products, a request must be made within 24 hours of purchasing. After 24 hours, the order cannot be canceled or refunded. Cancellations for digital products are not accepted.
Can I get a refund or exchange my order?
Due to the nature of the products, refunds & exchanges are not accepted. If there is an error or you are dissatisfied with your purchase, please message me! These situations are handled on a case-by-case basis.
For any other questions or order issues, please contact at: firstname.lastname@example.org?